Privacy Policy
1. Who we are
Alenta Group ("Alenta Group," "we," "us," or "our") provides caregiver hiring pipeline services for home care agencies. This Privacy Policy explains how we collect, use, and protect information when you visit alentagroup.com, submit a form, book a call, or communicate with us by phone, text message (SMS), or email.
2. Information we collect
- Information you provide: name, agency name, email address, mobile phone number, number of caregivers, and any details you share in forms, booking requests, or messages.
- Scheduling information: appointment dates and times you book through our calendar.
- Communication records: records of texts, emails, and calls between you and us, including your SMS consent and opt-out status.
- Technical information: basic data collected automatically when you visit our site, such as IP address, browser type, pages viewed, and cookies or similar technologies.
3. How we use information
We use your information to:
- Respond to inquiries and schedule and confirm calls
- Send appointment reminders and service-related messages
- Provide, manage, and support our services
- Send text messages you have agreed to receive
- Operate, secure, and improve our website
- Comply with legal obligations
4. SMS / text messaging and mobile information
- We send text messages only to people who have given consent, for example by checking the SMS consent box on our website form.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with any third parties for their marketing purposes. Text messaging originator opt-in data and consent are excluded from every category of information sharing described in this policy.
- We may share information with service providers that help us deliver messages and run our services (for example, our CRM and messaging platform and telecommunications carriers), only as needed to provide the service and never for their own marketing.
- You can opt out at any time by replying STOP. Reply HELP for help, or email [email protected].
5. How we share information
We do not sell your personal information. We may share information only:
- With service providers who perform services for us (such as website hosting, CRM, scheduling, email, and SMS delivery), who are required to protect it and use it only for those services
- When required by law, subpoena, or legal process, or to protect our rights, safety, or property
- In connection with a merger, acquisition, or sale of assets, subject to this policy
As stated in Section 4, mobile numbers and SMS opt-in data and consent are never shared with third parties for marketing purposes.
6. Information about our clients' applicants
When we provide hiring pipeline services, we may process information about caregiver applicants on behalf of the home care agencies we work with. We handle that information according to our agreements with those agencies and use it only to provide services to them. Applicants with questions about their information should contact the agency they applied to. They can also contact us at [email protected].
7. Cookies and analytics
Our website may use cookies and similar technologies to keep the site working, understand how visitors use it, and improve it. You can control cookies through your browser settings. This may include basic analytics provided by our website platform.
8. Data retention
We keep information as long as we need it for the purposes described in this policy, to provide our services, or to meet legal obligations. After that, we delete it or de-identify it.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your choices
- Text messages: reply STOP to opt out at any time.
- Email: use the unsubscribe link in any marketing email, or email us.
- Access, correction, or deletion: email [email protected] to ask to see, correct, or delete your information, subject to legal requirements.
11. Children's privacy
Our website and services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
13. Contact us
Alenta Group
181 Rolling Meadows Dr, Summerville, SC 29485
[email protected]